We have made some improvements to our billing area including the following:

Upcoming domain renewals
This is a new area under the due invoices which shows any domains coming up for renewal in the next 60 days. You have the option to renew here or wait for the invoice to be generated.

Domain name sorting
You can now click on the column headings on your domain overview screen and sort by registration date, domain name , next due date and price.

Domain name search
You can search for a particular domain in your account.

Product name sorting
You can now click on the column headings on your product overview screen and sort by product/service name, price , billing cycle and next due date.

Mass invoice payments
You can now pay for multiple invoices at once using the mass pay option.

Add sub accounts
You can give other users access to specific areas in your billing area such as invoice payments , domain and product information.

Multiple domain renewals
Clients will see a new cart option to renew multiple domains at once.

As always your feedback is appreciated!

We have  introduced some changes to our phone system in the past week. Customers are now greeted with an automated voice menu directing them to the appropriate department. We tried to keep the process short and sweet so feedback is welcome if you feel we can improve this. The options are

• Press 1 for Sales
• Press 2 for Billing
• Press 3 for Support
• Hold on the line to be connected to the next available agent
• Press 0 to repeat the above options

Please note for general support , billing and sales queries , our helpdesk is still the best form of contact.

Just wanted to keep you updated on some improvements we have made here at Myhost.ie.  We recently partnered with US based Data Backup specialists R1 Soft to deliver their amazing backup solution accross all our server platforms . Now, you may ask,didn’t you already have a backup solution in place ?  Yes of course we did, but now we have the best backup solution available on the market.  Using R1 Soft’s CDP (Continuous Backup Protection) Solution , we are able to restore damaged, lost or deleted files in minutes rather than the traditional hours/days you may have experienced with other web hosting providors. Data is stored on our custom SAN with RAID 10 for additional reliability and protection.

Some features of R1 Soft’s solution includes built-in support for backing up open files, bare metal disaster recovery, near continuous data protection and high speed backup technology.

More information can be found here.

Just wanted to make our customers aware of our opening hours over the holiday period. As always our services will remain monitored 24×7 with urgent tickets receiving priority. We would like to take this oppertunity to wish all our customers a Happy Christmas and Prosperous New Year !

Wednesday December 24th Opening Hours

Phones: 9AM – 5 PM
Heldpesk Cover: 9AM -8PM
Urgent Tickets: 24×7

Thursday December 25th Opening Hours

Phones: Closed
Heldpesk Cover: Urgent Tickets Only
Urgent Tickets: 24×7

Friday December 26th Opening Hours

Phones: Closed
Heldpesk Cover: 12AM -5PM
Urgent Tickets: 24×7

Saturday December 27th Opening Hours

Phones: Closed
Heldpesk Cover: 9AM -5PM
Urgent Tickets: 24×7

Sunday December 28th Opening Hours

Phones: Closed
Heldpesk Cover: 9AM -5PM
Urgent Tickets: 24×7

Monday December 29th Opening Hours

Phones: Closed
Heldpesk Cover: 12AM -5PM
Urgent Tickets: 24×7

Tuesday December 30th Opening Hours

Phones: Closed
Heldpesk Cover: 9AM -5PM
Urgent Tickets: 24×7

Wednesday December 31th Opening Hours

Phones: Closed
Heldpesk Cover: 9AM -5PM
Urgent Tickets: 24×7

Thursday January 1st Opening Hours

Phones: Closed
Heldpesk Cover: Urgent Tickets Only
Urgent Tickets: 24×7

Friday January 2nd Opening Hours

Phones: 9AM – 12 PM
Heldpesk Cover: 9AM -5PM
Urgent Tickets: 24×7

We wanted to make you aware of some of the new features available to you from your Billing Control Panel located at http://www.mybilling.ie

1. Domain Availability Checker

It is now possible to search and register new domains from your MyBilling control panel. Once you login to your billing account, simply click on the Domain Availability Checker link from the left hand menu and you can buy domains directly from the control panel.

2. Bulk Domain Search

The bulk real-time domain name search allows you to search up to 20 domains at once. Simply enter your chosen domain names in the search window, one on each line (without the http://www.), click the LOOKUP button and if the domains are available you will be presented with an option to purchase. This option is also available on the main site http://www.myhost.ie/domains/bulk-register/

3. Ordering

You can now order new products and services such as Virtual Servers or Shared Hosting Accounts directly from your MyBilling account. Just click on the Order menu link and you will be taken directly into our ordering wizard.

If you have any comments, questions or feedback please let us know.

Not sure what the reasons are (I am sure they must be good). The leading hosting platform SWsoft has recently rebranded itself as Parallels. The Company offers a wide range of virtualization and automation solutions to both the consumer and business sectors of the hosting industry. We ourselves use Parallels technology in the form of PLESK control panels, Virtuozzo power panels and other miscellaneous server management software.

How will this effect you ? It wont to be honest but I just wanted to keep you informed in case you seen any of their branding changes in the control panels and started to grow curious .

Just a quick post about our recent membership to the Internet Service Providers Association of Ireland (ISPAI).

The ISPAI represents the Irish ISP industry at national, EU and International levels.  It is also a member of EuroISPA which is the voice of over 500 European ISP’s and Hosting Providers.

The ISPAI also established Hotline (www.hotline.ie) to combat illegal content being stored and distributed on the web, in particular child pornography.

We are proud to be able to offer the best hosting control panels on the Irish Hosting market , PLESK 8 and Virtuozzo. Many hosts offer inferior control panel products in an attempt to keep their costs to a minimum, but we are able to offer PLESK 8 even on our cheapest shared web hosting and email packages. Why do we do this ? Because we wont settle for anything less than the best hosting platform for our clients.

Virtuozzo is an OS Virtualization solution from the creators of PLESK. Virtuozzo creates isolated virtual environments on a single physical server and OS (Linux / Windows). These environments utilize the same physical hardware and software with the maximum of efficiency with a plethora of management tools.

PLESK is a comprehensive hosting control panel solution for managing shared , virtual and dedicated hosting. The software is easy and intuitive to use on any skill level and makes the management of your wesbites a breeze. For more information regarding PLESK please visit this website.

Well we have been very busy the last few months re-developing our website , as you can see , its been worth it . The talented guys over at Caramel have done a fantastic job I think re-organizing the site content and cleaning up the navigation . I also wanted to get away from the generic ‘We Are Another Hosting Company’ style website, and I think we have acheived that. Feedback is welcome , both positive and negative (but only if constructive )

I am happy to announce that we have introduced a new payments provider Realex Payments. We can now process credit cards in realtime (over the phone for example) with the confidence that we are dealing with an Irish company and Irish Banks (thats a good thing , right ? ) I must admit that the whole process was very impressive and encouraging . The Realex people are a really nice and helpful bunch and it made a change dealing with a company that actually wanted your business, (a bit like ourselves)

The reason for this move was mainly down to feedback from our clients . We had only been offering PayPal (Dont get me started) and 2CO up until now which although did ‘WORK’ and was fine for the majority of our customers, going forward it was not doing our business any favours.

So here’s to taking lots of credit card orders in the future