To help optimise server performance and increase security we isolate business websites from personal websites and also limit the number of business customers per server. Additional CPU and memory resources are also allocated and monitored rigorously.
Yes we do, we will backup your website data nightly however we encourage you to create your own separate backups and we can provide an add-on website backup service as a precaution. Contact our sales team for more information and pricing.
Yes of course, although we do recommend opening a support ticket first. We have to document every support issue which helps us improve our service but also helps you as you also have a record of all communication.