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A German company claiming to be Internet Register Ireland has been doing the rounds again the last few weeks sending letters to some of our customers, including ourselves. The letter which is very professional looking offers the recipient an opportunity to join their database of businesses. Sounds good ?

The problem is the small print. On reading this you will see that they charge €958 per year to be listed. Our advice if you get one of these letters is to throw it in the bin .

If you have signed and sent off the letter, contact your solicitor and make sure legally they cannot pursue you for the money. A sample of the letter is shown below.

Its Christmas ! Merry Christmas to all our customers and we hope you have a peaceful and relaxing break over the festive season.

Please take note of our opening hours over the next few days. Please note for urgent tickets please put URGENT in the email subject.

24 December 2009 - open until 12:00 GMT
25 December 2009 - closed - emergency support only via helpdesk
26 December 2009 - closed -  emergency support only via helpdesk
27 December 2009 - closed - emergency support only via helpdesk
28 December 2009 - closed -  emergency support only via helpdesk
29 December 2009 - normal operating hours
30 December 2009 - normal operating hours
31 December 2009 - open until 14:00 GMT
1 January 2010  - closed - emergency support only via helpdesk
2 January 2010 - closed - emergency support only via helpdesk
3 January 2010 - closed - emergency support only via helpdesk
4 January 2010 - normal operating hours

From time to time, all of us are subjected to spoofed emails claiming to be from our Bank or Phone company, asking us to open a link or click on an attachment. The latest one doing the rounds over the last few weeks claims to be from UPS (United Parcel Service) , explaining that they have a package for you but cannot deliver due to incorrect address details .

The email contains a zip file which contains a Virus. Do not open this file. Delete the email immediately from your inbox and from your deleted items folder (just in case). If you do open the attachment, make sure you run a virus scan on your PC . As always , make sure your virus prevention software is up to date with the latest virus definitions and even more importantly , make sure your using decent virus protection.

Here is what the body of the email looks like:

——————————————————-
Dear customer!

Unfortunately we were not able to deliver the postal package which was sent on the 20th of June in time
because the addressee’s address is incorrect.
Please print out the invoice copy attached and collect the package at our office.

United Parcel Service of America.
——————————————————-

Some information from the UPS website

Just uploaded a new series of support tutorials for customers using our Virtual Private Server range of products and PLESK 9 control panel. Please note that customers using our shared hosting service will still be using PLESK 8 series of control panels for the moment.

Feedback is always good,whether its positive or constructive . It helps us to improve our services and growth. Occasionally we ask customers if they would like to send us testimonials for our customer feedback page and we have had some great responses which give us that warm fuzzy feeling inside . So if you are an existing customer and would like to send us in your own testimonial then please do , we will feature it on our site and provide a link back to your own website.

You can email your testimonial to feedback@myhost.ie

Just wanted to keep you updated on some improvements we have made here at Myhost.ie.  We recently partnered with US based Data Backup specialists R1 Soft to deliver their amazing backup solution accross all our server platforms . Now, you may ask,didn’t you already have a backup solution in place ?  Yes of course we did, but now we have the best backup solution available on the market.  Using R1 Soft’s CDP (Continuous Backup Protection) Solution , we are able to restore damaged, lost or deleted files in minutes rather than the traditional hours/days you may have experienced with other web hosting providors. Data is stored on our custom SAN with RAID 10 for additional reliability and protection.

Some features of R1 Soft’s solution includes built-in support for backing up open files, bare metal disaster recovery, near continuous data protection and high speed backup technology.

More information can be found here.

We would like to make our customers aware of another domain renewal scam doing the rounds. The company , also called Domain Registry of American (DroA) are now calling themselves the Domain Renewal Group. They basically target domain owners who’s domains are approaching their annual renewal date. They post out a professional looking letter/invoice notifying you that your domain is due to expire in a few months and to avail of their special pricing , you can send them a cheque on the provided prepaid envelope.  The letter is worded to frighten non savvy domain owners into thinking that they could lose their domain unless they hand over money immediately.

If you receive letters like this in the post , and your still unsure wether its relevant to your domain name then call us to confirm. It takes 2 minutes . If you have paid them, cancel your cheque ASAP with your bank. We are an Irish company based in Ireland and all our customers domain names are renewed through Myhost.ie , nobody else should be contacting you about domain renewals.

Is my domain safe even though I have paid them?
Well your domain will not be renewed for 12 months if you have paid them so its not safe from expiring . But they cannot take your domain. To transfer a domain name , they need to obtain the domains EPP or Authorisation Key , the domain needs to be unlocked with the current registrar and the domain holder needs to approve the transfer process.

Can I protect Myself from these types of scams?
Yes, you can hide your Whois information which is visible to anyone on the internet by purchasing additional security for your domain (ID Protect) . Please contact us on 061 749922 or email sales@myhost.ie for more information.

This is a warning to all our customers and anyone else reading this regarding the so called “EU Company Directory” .  They claim updating is “Free of charge”.  Updating your listing may well be, but to add it to their directory will cost €995 / Year and the minimum term is 3 years . Here is an excerpt from their small print;

“I WILL HAVE AN INSERTION INTO ITS DATA BASE FOR THREE YEARS. THE PRICE PER YEAR IS EURO 995. THE SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED EVERY YEAR FOR ANOTHER YEAR, UNLESS SPECIFIC WRITTEN NOTICE IS RECEIVED BY THE SERVICE PROVIDER OR THE SUBSCRIBER TWO MONTHS BEFORE THE EXPIRATION OF THE SUBSCRIPTION”

Its all worded very nicely until you get to the small print so be careful. Avoid it at all costs!  As far as I am aware , Irish Law protects you against this but if you have signed and sent in a form , I would contact a solicitor immediately.

Resources

http://www.stopecg.org/

http://blogs.mirror.co.uk/

http://www.energygrid.com/

We have been offering spam and virus filtering on our shared hosting packages  since we first went into business back in 2001. For some users this level of filtering is sufficient but for others they will need something more comprehensive. Our enterprise level spam filtering solution is ideal for individuals and business customers who would rather not spend time fine tuning their spam filter on a weekly basis.

How does it work?

Once we add your domain to our filtering servers, you simply modify your domains MX records to point to our redundant filtering servers. This can be usually done at your domain registrars control panel or with your current hosting company. Thats it ! There are no other changes to be made.

Do I need to host my domain with you to use this service?

Not at all , you just update your MX records as indicated above.

What are the advantages of using your filtering service?

Apart from our service making email a far happier experience for our customers, some more technical reasons would include

• Over 99 % spam detection rate
• Less than 1:1,000,000 false positive rate
• Low per user cost
• No hardware or software to setup
• No administration necessary
• URL blacklists - checking URL’s in emails against databases of known websites containing malicious applications
• Anti-virus scanning
• Dangerous content scanning - analysing email content for patterns of spam and phishing
• Impliments spammer blacklists such as Spamcop.net etc
• Daily reporting of quarantined email
• Quarantine area for viewing email

How does it work?

Simply put, email sent to your domain , is firstly routed to our filtering servers where we filter the spam, virus and phishing emails. Clean email is then sent on to your network for delivery. An optional daily report of quarantined email is sent to you for review and access is given to a quarantine control panel to manage your account.

Do you offer a trial?

Sure, we can arrange a 30 Day FREE trial of our email filtering service. Just follow this Link